Return Policy


John David Custom Direct is completely committed to its customersī satisfaction. Accordingly, John David Custom Directīs return policy for custom-made clothing (uniquely tailored) to each customerīs specification is that we are unable to accept custom clothing returns. Should a garment require alterations, John David Custom Direct will take full responsibility and cover all costs incurred in doing so, provided that the customerīs measurements have not changed (i.e. fluctuation in weight). This policy would include clothing processed through our website 3D design system as well as clothing made through our professional clothiers. If the garment cannot be fixed through alterations, John David Custom Direct will remake the garment. All custom clothing ordered through our online design cannot be guaranteed to look exactly as shown on screen due to the differences in color settings, size and other screen variables. Our 3D system is not an exact representation of what your finished garment will look like. If you choose to send John David Custom Direct a garment to replicate, customer assumes all risk, as our tailors will replicate to the best of their abilities. Some of our ready to wear product can be exchanged for different sizes or can be returned for credit provided garments/items have not been customized, worn, or damaged. Returns and exchanges must be requested within 30 days of your order being shipped. To request return authorization for custom clothing processed through the 3D design or a professional clothier,
please email info@johndavidcustom.com